Refunds, Returns, & Exchanges Policy

Refunds, Returns, & Exchanges Policy:

We do not accept returns or exchanges, nor do we issue refunds. This is for several reasons: many of our products come in minimal or no packaging and many of our products are personal care items. In most cases, it would not be safe to accept returns. We also recognize that each return would require shipping and handling, and we seek to minimize the transportation of objects, which is a carbon-intensive process.

That being said, we want all of our customers to try new products that can help make their lives more sustainable and have complete satisfaction with their purchases. If for any reason you are not, please email us at orders@sustainabilitylab.co with your concerns and we will follow up with you.

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